Generated: 2026-02-15 by Claude reading 76K+ emails
ZTAG executed a strategic upgrade campaign ("Legacy Confidence Swap") targeting GameTruck franchise operators who purchased the original ZUES system before December 2023. The campaign offered a full system upgrade to ZUES V3 for a flat $2,000.
The original ZUES unit had a critical flaw: lack of proper power regulation. This caused ZTAGGERs to fail unexpectedly ("fry") over time. Customers were experiencing hardware failures that were actually caused by the base unit, not the taggers themselves.
| Feature | V2 (Legacy) | V3 |
|---|---|---|
| Power regulation | Poor - damages taggers | Protected on both sides |
| Serviceability | Difficult | Modular lid, field-serviceable |
| Wi-Fi setup | Manual router config each time | Eliminated |
| Games | ~4 | 8 (including school-focused) |
V3 includes games tailored for school-based environments. ZTAG is encouraging GameTruck operators to expand into the institutional market:
"Some of our entertainment partners are even being invited into schools to run programs."
| Component | Details |
|---|---|
| ZUES Command Center | Full V3 upgrade |
| ZTAGGERs | 24 new + 2 bonus = 26 total |
| Extended Care | 1 year warranty (up to 6 incidents covered) |
| Shipping | Prepaid both ways |
| Delivery | Timed for fall 2025 season |
| Price | $2,000 flat |
| Eligibility | Systems purchased before Dec 2023 |
| Form | https://forms.zohopublic.com/playztag/form/SpecForm/... |
| Date | Event |
|---|---|
| June 18, 2025 | Individual outreach emails sent to all GameTruck operators |
| July 1, 2025 | "Last call" mass email - offer extended 1 week |
| July 7, 2025 | Invoices sent (at least Richmond + Dayton confirmed) |
| September 2025 | V3 shipments expected |
| Name | Location | Status | |
|---|---|---|---|
| Joel Carlson | joel.carlson@gametruck.com | Orange County, CA | UPGRADING - Legacy return in progress |
| Joe K | joe.k@gametruck.com | Richmond | INVOICED (INV-001170) |
| Greg Young | g.young@gametruck.com | Dayton, OH | INVOICED (INV-001168) |
| Erik Maxwell | erik.maxwell@gametruck.com | Unknown | Contacted |
| Christian Prados | christian.prados@gametruck.com | Unknown | Contacted |
| Terrell Blackwell | terrell.blackwell@gametruck.com | Unknown | Contacted |
| David Schwartz | david.schwartz@gametruck.com | Unknown | Contacted |
| Robert Buckley | robert.buckley@gametruck.com | Unknown | Contacted |
| Allan Katzen | allan.katzen@gametruck.com | Unknown | Contacted |
| Vic Antipow | vic.antipow@gametruck.com | Unknown | Contacted |
| Tony Jevne | tony.jevne@gametruck.com | Unknown | Contacted |
| Jason Katz | jason.katz@gametruck.com | Unknown | Contacted |
| Kirk Keating | kirk.keating@gametruck.com | Unknown | Contacted |
| Rodney Campbell | rodney.campbell@gametruck.com | Unknown | Contacted |
| Mike C | mike.c@gametruck.com | Unknown | Contacted |
| David Speare | david.speare@gametruck.com | Unknown | Contacted |
| Kim Goodman | kim.goodman@gametruck.com | Unknown | Contacted |
| J. Freeman | j.freeman@gametruck.com | Unknown | Contacted |
| David Richardson | david.richardson@gametruck.com | Unknown | Contacted |
| Kisha Meekins | kisha.meekins@gametruck.com | Unknown | Contacted |
| Clarissa | clarissa@gametruck.com | Unknown | Contacted |
| East Valley AZ | eastvalley.az@gametruck.com | Arizona | Contacted |
| Person | Role | |
|---|---|---|
| Quan Gan | Founder/CEO | quan@ztag.com |
| Tin De Guzman | Partner Support | support@ztag.com |
| Charlie Xu | Accounts Receivable | ar@ztag.com |
| Carmee Sarvida | Operations/Shipping | carmee@ztag.com |
This intelligence was extracted by Claude reading actual emails, not pattern matching. Cross-reference with meeting transcripts for customer voice data.