Analysis of 74 customer calls (Steve & Kristin, without Quan)
Generated: 2026-02-14 23:54
| Metric | Count |
|---|---|
| Total customer calls analyzed | 74 |
| Technical issue mentions | 448 |
| Operational/training mentions | 410 |
| Positive feedback mentions | 573 |
| Feature request mentions | 80 |
| Type | Call Count |
|---|---|
| School | 68 |
| Entertainment | 2 |
| Camp | 2 |
| Month | Calls |
|---|---|
| 2024-10 | 1 |
| 2024-11 | 2 |
| 2024-12 | 1 |
| 2025-03 | 1 |
| 2025-05 | 1 |
| 2025-08 | 3 |
| 2025-09 | 13 |
| 2025-10 | 20 |
| 2025-11 | 11 |
| 2025-12 | 5 |
| 2026-01 | 11 |
| 2026-02 | 5 |
Issues related to hardware, connectivity, and software
2025-09-08 - CHRISTOPHER PANNELL
And if you pay attention to above that logo, where like similar to a phone on the taskbar in the top, there will be a little sequence of numbers and letters that appear. If that sequence of numbers and letters appear, it should be like 6BE something or some variation. 6BBC with almost like a little ...
2025-09-08 - CHRISTOPHER PANNELL
So as long as you see those numbers, that's an indicator that that unit is connected to the main ZOOS. Yep. The obvious battery bar is right next to it. And then on the left-hand side, I can't remember specifically if there's two things, but the most important things that you'll be paying attention ...
2025-09-10 - saira
Give it about 10 seconds and the device should turn on. While it's turning on and you're looking at the screen, the ZTAG logo is going to appear. In the top right corner, you know how we have our battery indicators on our phones in the taskbar? Same area, there's going to be two things that you're g...
2025-09-10 - saira
In the top right corner, you know how we have our battery indicators on our phones in the taskbar? Same area, there's going to be two things that you're going to look for. The first thing is that the battery indicator is there, indicating that there is charge. Each of the little bars is about one ho...
2025-09-11 - michelle crippen
Take a look down at the watches. Uh-huh. And do you see how all of them have like a little charger, like a red charger on the face of the battery? Uh-huh. There should be a number above that or below it....
...and 78 more mentions
2025-08-27 - Impromptu Zoom Meeting
I would say a good starting area to figure your pricing out would be to look at brick-and-mortar locations in your area, determine what their average party cost is for a 20-player event, and work from there because there are going to have to be some modifications you'd consider based on, well, I don...
2025-09-02 - Melissa Bradex
How often would those duplicates come up, would you say? Not often enough to really make a notice. How often are you folks charging the system? Charging it? Is it after each use or, like, when you're done with it, you're like, ah, plug it in for an hour, shut it off, use it whenever we use it next?...
2025-09-02 - Melissa Bradex
Not often enough to really make a notice. How often are you folks charging the system? Charging it? Is it after each use or, like, when you're done with it, you're like, ah, plug it in for an hour, shut it off, use it whenever we use it next? Oh, so the TGGERS themselves can be charged?...
2025-09-08 - CHRISTOPHER PANNELL
Shuts it down? Yep. The second way to do it is just plug it right into the charging dock, and it will automatically shut the device down and begin the charging sequence. Right. So two ways for a shutdown on that....
2025-09-08 - CHRISTOPHER PANNELL
Or a cable. You're going to fix the cable in half. And there is just one last thing I do want to mention to you in regards to the charging capabilities. While you are charging, lift that lid a little bit for some heat dissipation. You're going to need a little bit....
...and 85 more mentions
2024-11-04 - Kris x Stan Weekly Huddle
Yeah, if we got to donate, donate a new one, we understand in other places, um, in other, we donated things, um, show floors and all that, these other things before. And the customers, it's with the understanding, the customers said, know that there might be some blemishes, things, you know, dents a...
2024-11-04 - Kris x Stan Weekly Huddle
And the customers, it's with the understanding, the customers said, know that there might be some blemishes, things, you know, dents and things like that. But looking at the experience we have this last time, when they said, Oh, this is not working. This is not working. It's our obligation to, to fi...
2025-03-26 - Stacey Knight
Oh, it's kind of equal Yeah, but hopefully try it until you break it Right Serious and then let us know how it broke right right Um, okay, so then we've got the so each each one is 150 each for the upgrade so then that puts us at But they get the year They get the year So it's 3,600 Here And stand s...
2025-09-10 - Mali Caldwell
It's, it's cool to see how everybody makes it their own in, in a really unique way, so we, we love to get your feedback and input, and if at any point you have things that you want to share with us as the team. Team, because we're very receptive to feedback. So if there's something that you see that...
2025-09-11 - michelle crippen
The Wi-Fi does not matter on that side. Okay. Some people may say, oh, the Wi-Fi is not working and I can't play. That is a misconception. You can....
...and 24 more mentions
**2024-10-25 - Friday Chat **
Lord, help them to recover the 49 missing people. Lord, please bring them safely home. and please be with the whole team as they are waiting through this Lord and thank you Lord for Amy's birthday next week we do praise you for her birthday and just thank you Lord for for the gift of her life thank ...
2025-03-26 - Stacey Knight
Yeah. Because they currently have. I have one like broken taggers. Yeah, I just discovered that yesterday. was on the phone with him....
2025-03-26 - Stacey Knight
I was like, yeah, what's going on with the tag? I'm like, well, I'm working on pricing, but this is where I am currently with him. he's like, okay, well, we got broken units. I'm like, I have broken units and you're not telling me. just not telling me....
2025-09-02 - Melissa Bradex
Okay. So, do you have the system in front of you? We have the broken one, just so I can have a reference to look and touch, but we do not have an active one working. Okay. But that's something I can test at a site when I go there tomorrow morning....
2025-09-22 - Jorge Monroy
Okay. And so obviously kids, things happen, you know, I'm assuming that they're pretty heavy duty on their wrists for being active and all of that. Do you guys have, if one of them did get broken, do you guys have replacements for? Yes. Okay....
...and 11 more mentions
**2024-10-25 - Friday Chat **
It's really just minimal compared to others. So that's it. So as I'm from that current events, like personally, since we're planning to really transfer to the new home, unfortunately right now there is no internet connection, that's able to connect there. So we're really praying to be able to find a...
2024-11-04 - Kris x Stan Weekly Huddle
And it's a very good person to follow up. she's also these sort of things that we would like, I think, will be very helpful. Are you just going to follow up and make the connections with? Yeah. We looked like we missed it....
2024-11-04 - Kris x Stan Weekly Huddle
So I'll say yes to these, right? So we if we cannot go and then one figure, but it because we're talking with clients directly, it would be best if you go on all of these. I can just assume that because that that is when the connections happen. Yeah, absolutely. I just want to make sure that was wha...
2024-12-02 - Kris x Stan Weekly Huddle
We said we decided to send a gift card because maybe they can buy a cup of coffee or warm cup of coffee. It's just like a simple thought, something that's thoughtful, you know. And the thing is, this is to here to create connections. So I think we have over maybe 25 to maybe close to 50 customers, r...
2024-12-02 - Kris x Stan Weekly Huddle
quite a bit. I think we were doing all 70 something of them. So the thing is you have a lot we make connections with such customers some buy a lot so we give them a little bit more like 25 bucks or something like that. These are these are like appreciation. Okay....
...and 56 more mentions
2025-10-07 - Kisha Meekins
Mm-hmm. Okay. I'm wondering if we're just having signal crossing between Wi-Fi, Bluetooth, and everything in between. That's my last Hail Mary for what I can do on our side to get you up and running. After that, what I've done is I have reached out to Quan, who is the owner, and he has a little bit ...
2025-10-29 - Armida Colon + Quan Gan
Yes, and you can add, uh, we found partners actually even added to wheelchairs, or crutches, or things that kids are, are, need in order for them to obviously be there, but it, it connects to anything, so. Now, if we were to, like, say we're out in the fields, and we take, like, an iPad with us, we ...
2024-12-02 - Kris x Stan Weekly Huddle
I mean, there's some edits, and I'll go over that. I wanted to work out with you in Quon if it's possible. But about the updates. We had talked about sending all SD cards for updates. Is that what we're going to go forward with?...
2024-12-02 - Kris x Stan Weekly Huddle
I wanted to work out with you in Quon if it's possible. But about the updates. We had talked about sending all SD cards for updates. Is that what we're going to go forward with? OK....
2025-05-29 - ZTAG Team Zoom Room
The weekly sales metrics and KPIs. That's this one. So, we have like the, I can maybe highlight them to show you which stats we actually need, like on a weekly basis, kind of an update, but definitely like the total sales, the number of leads per week. The amount of conversion from leads to accounts...
2025-05-29 - ZTAG Team Zoom Room
So that's wonderful. I'm so excited to hear about that. We're going to connect after Tin and I and kind of get that, get us both updated. The accounting for Charlie and I has been updated with Julian and has been recent and updated and recent. Is that right, Charlie?...
2025-08-27 - Michael A Fletcher
Let's put it that way. Okay. One, if this Zoom call randomly shuts off, I'm going to send you another link because they haven't updated my Zoom to professional yet, and this is on them. I'm going to yell at them. Two, I have eight games on my system....
...and 100 more mentions
2025-09-02 - Melissa Bradex
When we were trying to connect with the Wi-Fi, sometimes we have difficulty that it keeps saying that it's not connected, but it is. And it's just, I don't know if it's just unconnecting and reconnecting constantly when we were trying to do the troubleshooting with it. When you say Wi-Fi, do you mea...
2025-09-02 - Melissa Bradex
Okay. Because there's going to be... I just need to know what firmware you guys are running to see if it's the most up-to-date. That would be... I don't know if you might know off-hand....
2025-09-08 - CHRISTOPHER PANNELL
Connection. Okay. If you tap on that, that's basically your Wi-Fi connectivity for any of the firmware updates that you'll have in the future. The system itself, by default, does not require Wi-Fi to run. So if you're ever encountering a connectivity issue and somebody's saying, hey, it's a Wi-Fi th...
2025-09-08 - CHRISTOPHER PANNELL
So this is the device tab. What do you have next on that? Firmware. So your firmware. If you click on this, you should have a drop-down for the firmware....
2025-09-10 - Mali Caldwell
All right. Okay. On the next tab down, you're going to have firmware, if you could tap on that. So you should have 7.0.26.bin, correct? Yeah....
...and 40 more mentions
2024-11-04 - Kris x Stan Weekly Huddle
That will put us right around the arrival, right? The arrival of this right around Thanksgiving. I have the last of the shipping shipping on the 18th, but that's just only dead. So it might work out if we get them on the 15th. Because it's shipping on the 15th....
2025-05-29 - ZTAG Team Zoom Room
So this month, you mean right now, it's kind of like end of this month. So in the system, how can we get notified? Because if like in the future, yeah, because I feel like I didn't even know that ahead of time, like what is the deadline? Because I would still feel like waiting for knowing. So is tha...
2025-05-29 - ZTAG Team Zoom Room
So actually, UPS is cool now, so to have like four hours daily, but it's a rush, but I guess it seems doable. So sometimes it's still available because it's still difficult. Tin, I just want make sure that when you see a deadline that's coming up or passed, let's highlight it. Let's highlight it lik...
2025-09-08 - CHRISTOPHER PANNELL
Yep. it right For that exact reason. It's all dead immediately, they all looked at me, it's like, all right, let's all come back to the center, because we obviously forgot the rules within 30 seconds. Yep. So I always am a firm believer in just full stop, like you said, you know, if it's getting out...
2025-09-24 - Maria Rodriguez
Like really little. Yeah. So that device is probably dead. It needs a little bit of charge time, but it should come up on the system. So what happened with that one is it just didn't fully lock into the charge dock whenever the last person put it away....
...and 10 more mentions
2025-11-04 - Aliesha Moody
As long as you follow that sequence, you will not break your system. If your staff goes out of order, there is a chance you will corrupt your system data. What that means is there's a chance ZTAG won't turn on the next time. So, really reinforce the shutdown to them. That's, like, really critical....
2026-01-23 - Alexis Boyd
Yeah, like, I would say be slightly more than gentle. But, yeah, like, I'm pressing pretty hard, and nothing's happening. Okay, and if you turn that one on, it just won't turn on. There's no charge. Yeah....
Issues related to understanding, setup, and support needs
2025-05-29 - ZTAG Team Zoom Room
She's talking about the learning platform, huh, Charlie? Learning. Yeah, I think maybe also it could be a little bit confusing about the playbook because I assigned that to you before. I've been discussing with Quan. I think at the beginning I feel like it's two separate things, but he feels like it...
2025-10-01 - Virtual ZTAG Demo with Kris (1 of 2 spot
We have the paper rock scissor. This is one. It's a little confusing because it's more of like, it's not like a literally paper rock scissor. But we already know that paper beats, what is that? Rock and rock....
2025-10-29 - Armida Colon + Quan Gan
So it's another easy to be able to match. This is our rock, paper, scissor game. And this one is more of like an economy, I forgot that word, but it's, I can show you really quick, but it's a little bit confusing. Because you're not playing rock, paper, scissor, but you're playing, seeing your group...
2025-11-11 - Zack Austin
Then the next round, it flips, where the zombies are now the humans. So one for one rounds, they're two minutes for like, I'll send you the structures because I'm explaining this like an absolute stooge as I'm talking about it. I'm going, wow, this is confusing even from how I'm thinking about it. T...
2025-12-18 - Quakingya Batie
Blue chases green. Green chases red. And it becomes very confusing when we like try to explain it to kids because we're combining language and color and physical element here. So that's why I say for your young kids, it's just a fun game where you have to all get on the same color team. Just tag a w...
...and 3 more mentions
2025-10-02 - Trisha Mason
Now, when this watch gets, when this ZTAGGER gets caught on red, there will be a warning, and then the second catch is you're out. So this is the more competitive way to play red light, green light with your group. I don't recommend you have eliminations with your younger groups because they would j...
2025-10-27 - Kassidy Wagner
The fat side goes into the fat side of the router. Okay. Confused again. That's okay. So if you rotate the clip where the pointy side is facing up towards the antennas, yep....
2026-01-05 - Magic Monday Meetings
But then for this one, they're actually using the actual invoice. I actually just sent them the pro forma that we had. So I was confused if they will be paying, you know, upfront or prepay or they will send us the PO. But then Derek, the person I... been talking to said that they will be paying prep...
2026-01-05 - Magic Monday Meetings
But then Derek, the person I... been talking to said that they will be paying prepaid for all of the school sites that they have. Okay, yeah, that's pretty interesting because once we got the checks and all the numbers of the performer invoice numbers, I was a at the beginning, was a little confused...
2026-01-13 - Natalie Azuara
Great. You can basically put that in a nice Ziploc bag and put it to the side because the only time we'll ever be using that is if there is troubleshooting on our side where we need to access the system and we need you to type things in. So if you wanted to take it out of the system so that your sta...
...and 2 more mentions
2024-11-04 - Kris x Stan Weekly Huddle
Let's see. I sent him a list of things that of Kwan that he needs to do. There's like a training video that he has to do the chest harnesses to Twanda in the city of Houston, sweatpants. So he looks like he's working on them right now. Oh no, that's you....
2025-05-29 - ZTAG Team Zoom Room
You can give like on the visual part, you can give some drafts to support them. Paula, we just met with Quan and we had a discussion about this. Something that stuck to my mind that might help you is the welcome letter is the physical part or the digital part of what we're trying to achieve, like th...
2025-08-27 - Impromptu Zoom Meeting
So you can always send me a text, phone call, email. I'm here for that. But we'll have a little bit more of a further in-depth meeting where we'll go into a little bit of a planning stage where once you get your system, we'll be walking through a training process where it's you and I in a one-on-one...
2025-08-27 - Impromptu Zoom Meeting
But we'll have a little bit more of a further in-depth meeting where we'll go into a little bit of a planning stage where once you get your system, we'll be walking through a training process where it's you and I in a one-on-one like this. I'm going to walk you through the whole system, take you thr...
2025-09-08 - CHRISTOPHER PANNELL
I had to do the trip myself for the trip that we're out for. We're actually actually in a conference for ZTAG right now. So I'm happy that I'm able to do the training with you because we're in the mindset of it. And I know that you guys just basically got your system. So yeah, we did....
...and 94 more mentions
**2024-10-25 - Friday Chat **
Maybe I'll ask first. So, current events, typhoon hits our country last Monday, I went to see, and then, so, meaning of our field of people. had experience flooding in their areas, and they really need some help, especially on the immediate health, like for the food, and then for the daily needs tha...
**2024-10-25 - Friday Chat **
So, current events, typhoon hits our country last Monday, I went to see, and then, so, meaning of our field of people. had experience flooding in their areas, and they really need some help, especially on the immediate health, like for the food, and then for the daily needs that they want. So some o...
2024-11-04 - Kris x Stan Weekly Huddle
But if I have somebody who had some type of accounting experience and this is the information that is important to that, then that person would know. Yeah, so I think right now it's good. Let's do this, generic information does not help us at this point. Okay. So let's do that and then we can, I can...
2024-11-04 - Kris x Stan Weekly Huddle
Oh no, that's you. But he did say he was going to work on those the next few days. I'll just help him get those things together and make labels, whatever. I'll start working on care packages also. The swag was that was that ordered by chance?...
2024-12-02 - Kris x Stan Weekly Huddle
That's not how they how that the game itself interacts with the kids. We actually run through the entire sequence in one or two hour place. At some point we may when we get into the classrooms people may do do something like this, but I don't feel that this is there is what the Z tag brand is and be...
...and 102 more mentions
2024-11-04 - Kris x Stan Weekly Huddle
I will for you the email. Okay, yeah, that's great. we can send Kwan over there so we can just support. is as the teacher university over. Actually really cool....
2024-11-04 - Kris x Stan Weekly Huddle
Yeah, I think this Dana won't. We met Dana. I'm going to forward you this maybe if we can connect with them see we would love to attend and support because last year we were at the November show as well and oh Danielle not Dana then you know the new and Brett So, we can just send them a follow that ...
2025-03-26 - Stacey Knight
Okay. Okay. And then absolutely we would give them our support email, my email, like... Oh, no, we're not giving them your email. No, no, no, no, no, no, They can't because they will imitate you and ask you all the dumbest....
2025-03-26 - Stacey Knight
Yeah, so we have 19 in the system right now, and I have one location that was actually talked about adding to one to two more units. Now whether he decided, whether that location decides to purchase David Richardson's in Texas is V2, I don't know, I don't know what that looks like, I can't imagine h...
2025-05-29 - ZTAG Team Zoom Room
That's coming in two weeks. We're meeting with Steve and Eric tonight. So Tin, if you have any support information or any support questions, let me know by the end of today so I can share that with them tonight. And I also heard that you have a phone. So that's wonderful....
...and 91 more mentions
**2024-10-25 - Friday Chat **
Share your passion and learn about others. I was an interest like, I love to read books, I love this one book, you can read by Jan Mason. So I bought this book two years ago and I love reading this book since, you know, every time I had some difficult moments and especially when I had, I think I can...
2024-11-04 - Kris x Stan Weekly Huddle
So we will have to run a couple of tests and see where it goes, right? Because they want to see it on one hand but also on the other hand if they see it and they're making their judgment on the system that they are because when we demo it we to show them exactly how it's run and what it's meant to b...
2024-11-04 - Kris x Stan Weekly Huddle
That actually makes a lot of sense, and that makes perfect sense. We would actually be doing the opposite. And then the also other thing, if we have to be very a mindful that when somebody gets a bad impression or something, it's very difficult to get them back. Yeah. To prove to convince them other...
2025-05-29 - ZTAG Team Zoom Room
Okay, so when you jump, I'm connected to for what I did today is being virtual, and I delivered new time. So actually, UPS is cool now, so to have like four hours daily, but it's a rush, but I guess it seems doable. So sometimes it's still available because it's still difficult. Tin, I just want mak...
2025-08-26 - ZTAG Social Media Meeting
Yeah, yeah. Because I would imagine we'll probably just continue to get the same volume of leads. So I would hate for us to be in a position where we have like 50 leads and then we have like just we're having difficulty following up with them, right? Yeah, yeah, yeah. And so you don't know, like rig...
...and 12 more mentions
2024-12-02 - Kris x Stan Weekly Huddle
These are the shower steamers. I would say no on this shower steamer. Because we don't know how people would take it. Because this gets a little bit personal now. Oh, okay....
2024-12-02 - Kris x Stan Weekly Huddle
What is that? You know, I mean, how come none of those get their way in the badges that you're selling me? I Mean the the the Z Tigers are you're selling me people people know these things pretty quickly So that's some of the things that we need I would say that once that there are analysis on the c...
2025-05-29 - ZTAG Team Zoom Room
So maybe because they don't have, at least they approach us, so it's potential customers. So I think, yeah, it'd be good to have either Kermit or we automate, set up automation to reach out to them. If, like, I don't know how, how accurate the announcement of California, like, funds, it will be, lik...
2025-08-26 - ZTAG Social Media Meeting
Yeah. I also really like the idea of calling these guys, too. I don't know how many calls these guys have gotten, but I do think that there's a lot of value in a voicemail, in a phone call, and I'm happy to support how I can there, too. But I think that's an incredibly important step in converting t...
2025-08-26 - ZTAG Social Media Meeting
and it came from some of the professionals in school. Yeah, yeah. I mean, if you ask me, like, we don't know how it's going to do. We kind of have to just let it rip. Yeah....
...and 38 more mentions
2024-12-02 - Kris x Stan Weekly Huddle
The product and the software, we can condense it into one page in the back. You think we can do this page and this page? Again, somebody that doesn't know what it is and we talk too much about the product and doesn't, it's hard to sell. We communicate their value and how the value adds in different ...
2024-12-02 - Kris x Stan Weekly Huddle
would hope that consider to continue to develop what it's the right graphic. Good or something because The ones I look at here That was from almost 10 years ago You know, and it's very obvious. It's a yellow badge there We have to ask those questions people seen how come I'm Where it's the tagger th...
2025-03-26 - Stacey Knight
That's going to be the biggest challenge because they've been a part of, like usually when you buy into a system or to an activity, which we did with Z-Tag. Generally speaking, when you buy into an activity like that, you have prompt customer service, prompt sales service, you know, service departme...
2025-03-26 - Stacey Knight
Generally speaking, when you buy into an activity like that, you have prompt customer service, prompt sales service, you know, service department that's able to replace items and it's, you know, there's an outline, and I think Scott laid this out when the call is, you you have a list, and this is yo...
2025-08-27 - Michael A Fletcher
The whole rest of the school year was just smooth sailing. That is awesome. Yeah, but I'm looking into a transition because, you it's really hard to find another PE job because we are lifers. We don't leave until we feel like we really want to leave. Yep....
...and 28 more mentions
What customers love
**2024-10-25 - Friday Chat **
The second one is obvious and interest. Share your passion and learn about others. I was an interest like, I love to read books, I love this one book, you can read by Jan Mason. So I bought this book two years ago and I love reading this book since, you know, every time I had some difficult moments ...
**2024-10-25 - Friday Chat **
Share your passion and learn about others. I was an interest like, I love to read books, I love this one book, you can read by Jan Mason. So I bought this book two years ago and I love reading this book since, you know, every time I had some difficult moments and especially when I had, I think I can...
2024-11-04 - Kris x Stan Weekly Huddle
Dear Heavenly Father thank you Lord so much for this beautiful beautiful day thank you for the opportunities that you have laid before us. I pray you lead and guide us and direct us to each of them. Thank you for that inspiring rivalry that it was to report out in love with gifts, Lord. I'm so grate...
2024-11-04 - Kris x Stan Weekly Huddle
I'm so grateful for that, and I pray for that to continue on past just that one occurrence. pray that that just grows and grows, and I do pray for Z-TECH and that same mission, that same connectivity to continue to grow and grow also. Lord, we pray for those that are playing it, and this week that t...
**2024-11-08 - Friday Chat **
Paula, did you lighten your ear? Yeah, I think last week. Oh, I love it. Yes, very. Yeah, I think we have like the same color....
...and 99 more mentions
**2024-10-25 - Friday Chat **
I do like to meet people. Let's see, talked about my, our favorite destination with me and my husband was Carolina Island. He says, it's little bitty island off of California and it was like the most amazing, amazing trip ever. I went parasailing there and like just totally fell in the hand of God. ...
**2024-10-25 - Friday Chat **
He says, it's little bitty island off of California and it was like the most amazing, amazing trip ever. I went parasailing there and like just totally fell in the hand of God. It was so amazing. As far as with the family, we went to Orlando this spring and we loved it. I loved it....
2024-11-04 - Kris x Stan Weekly Huddle
Just bring gifts when when they connect with when they interact with each other. Just just like offering each other gifts like candies and flowers and things that was quite Amazing. That's amazing, Tammy. hope that continues....
2024-11-04 - Kris x Stan Weekly Huddle
Just just like offering each other gifts like candies and flowers and things that was quite Amazing. That's amazing, Tammy. hope that continues. I hope that it continues on, know, pay it forward....
2024-12-02 - Kris x Stan Weekly Huddle
Who don't work that way? That sounds good. I mean, every six months would be amazing. I have that. That letter, Juan, had asked me to get a letter kind of started because we have the updates going for January, so like new year new update kind of thing....
...and 34 more mentions
**2024-10-25 - Friday Chat **
Current events. I'll go with yeah, the current typhoon happening here in the Philippines. Though I'm here in our place, we're not really that affected, though we are experiencing great heavy rains and strong winds. So, personally, what happened just this today, when me and since we don't have our ph...
**2024-10-25 - Friday Chat **
We pray and we lift all those amazing kids to you and the teachers. Thank you, Father. We love you, and Jesus is mainly great. Amen. Thank you, team....
2024-11-04 - Kris x Stan Weekly Huddle
I know what I know and I don't know what I don't know. So I don't and I don't know what you you know and you ask questions and things we can bring in some because that there was more that some of the action items and then we can as we progress we can talk about a little more we can even do add some ...
2024-11-04 - Kris x Stan Weekly Huddle
It's a little bit challenging because we can't send too many. Well, yeah, I see what you're saying. That's a great idea. I mean, how How many people do you think like, let's say a big team would be $25 or $25?...
**2024-11-08 - Friday Chat **
Okay. Okay. It's great to see everyone. I see. Yeah, have a lecture....
...and 130 more mentions
2024-11-04 - Kris x Stan Weekly Huddle
What's kind of cool. It's almost like two like military people or somebody coming together and they salute each other kind of thing. That's awesome. It's pretty cool. That is so huge....
2024-12-02 - Kris x Stan Weekly Huddle
Um, hold on. I didn't know Jerry was here in the States. That's awesome. Yeah, went when he went to the visit, he came back with Jerry. tried to come everything skipping....
2025-03-26 - Stacey Knight
I've helped run events. I love it. I think it's an awesome thing. The potential for- Yeah, and the ROI for it is phenomenal. It's not just the kids that are participating in the activity....
2025-03-26 - Stacey Knight
Yes. If you love Frank's, I love Frank's like, you've got to try these. They're so awesome. So my excitement in that makes you want to go out and try it, right? Because it's genuine....
2025-05-29 - ZTAG Team Zoom Room
There you go. Okay. Awesome. Thank you so much, Klansys. This is probably working on, and you're also working on the learning platform, right, for Kwan?...
...and 95 more mentions
**2024-10-25 - Friday Chat **
Thank you, Carmen, and you said before the coffee gets cold, is that the title? Yes, yes, I love time travel, so I'm totally going to check that out. All right, well thank you guys, happy, right, I'm so excited for before this week, this was a good week. Current events, so the big huge story in Amer...
**2024-10-25 - Friday Chat **
their music, their choir, it just brings me joy. John is not in a way, but he's helping make sense and things like that for a play. So we're excited to do that. And as far as like my own passions, I don't know, that's a hard one. Maybe meeting people....
2025-05-29 - ZTAG Team Zoom Room
And I also heard that you have a phone. So that's wonderful. I'm so excited to hear about that. We're going to connect after Tin and I and kind of get that, get us both updated. The accounting for Charlie and I has been updated with Julian and has been recent and updated and recent....
2025-08-26 - ZTAG Social Media Meeting
Literally, it's just how many people can we get, can we show this to? So, yeah. But I'm excited. I'm glad you guys already got a sale from it, and I think there's more to come. Awesome....
2025-08-26 - ZTAG Social Media Meeting
Yeah. Awesome. Excited. Thank you, Charlie. I appreciate it....
...and 52 more mentions
2025-08-27 - Impromptu Zoom Meeting
Yes. Oh, I like that variation. The kids loved it. I mean, my sixth graders back when I was in Claremont had challenged me, you know, because I had come up with games, I had made different games. We need you to come up with a game that lasts the entire period....
2025-10-01 - Virtual ZTAG Demo with Kris (1 of 2 spot
So it's really encouraging, too. Nice. The kids love Zombie Survival. This is all the kids' favorite. Libraries love it....
2025-10-01 - Virtual ZTAG Demo with Kris (1 of 2 spot
This is laser tag without the gun. This is how you market it to the schools. Kids love laser tag. They use this huge for incentive Fridays. We had a school that just won attendance, perfect attendance for Fridays....
2025-10-03 - Kevin Stein
But before that, it's been great. We've really enjoyed it. The kids love it. They love all the games. And we did start, like, one wristband, you know, remote would kind of stop working, and then another one stopped working....
2025-10-03 - Kevin Stein
It's just, for a while it was a blue screen, and then it would go to black, but now it's just their blue screen doesn't even show up, and it just is a black screen. So those are the two things we're having, is just certain controllers are not functioning, and now the screen is just not really showin...
...and 6 more mentions
2024-11-04 - Kris x Stan Weekly Huddle
All right, so I got some things down. One of the top things that I wanted to talk to you about, we have not heard from Riverside yet, so that looks like it's going to be either a, I spoke briefly with. in this morning and he asked about it and I said it doesn't look like I'm going to be going out bu...
2024-11-04 - Kris x Stan Weekly Huddle
to use. Tenses are if somebody never never used it, it's almost guaranteed that they're not maximizing the system to the point it's its intended use. That actually makes a lot of sense, and that makes perfect sense. We would actually be doing the opposite. And then the also other thing, if we have t...
2024-12-02 - Kris x Stan Weekly Huddle
Late afternoon, and go to the second part, hang out a little bit. then the shop, we have to wait. That's perfect. Yes, you got to work off all that food. I think that might have eaten too much, like on, which of which didn't I feel good....
2024-12-02 - Kris x Stan Weekly Huddle
Okay. Okay. Perfect. Thank you so much. Thank you for getting me that clarification....
2025-03-26 - Stacey Knight
I think it all, it's all about timing. And I'm grateful that it worked out the timing. I think now it's perfect timing. So please. Yeah, I can actually breathe right now....
...and 122 more mentions
What customers are asking for
2025-09-22 - Jorge Monroy
Because that's, I guess I'll add on to that, like, if you guys have, like, an app store where we can purchase different games and things like that, but I'm sure you'll go over that soon. Thank you, Mark. Yeah, I wish. An app store is coming, actually. An app store is coming....
2025-10-21 - Daniel Enfield
It purposefully rewires that physical-mental interaction of, I was just running, and now I have to stop and think. Is there a way that you can speed that clock up between when it changes over? I wish. What's that? You wish....
2025-10-21 - Daniel Enfield
I wish. What's that? You wish. Not at the moment, but changing the static timer is something that we probably should consider. I believe it's set to 15 seconds....
2025-10-23 - Nadia Riopel
You can. Speaking of that, are you guys coming down for IAPA? I wish my daughter wants to. Maybe. It's in November....
2025-11-04 - Aliesha Moody
So it's not like you have more than enough hats to share. I have three. I have one from 2019 that my wife will probably throw out one day against my wishes, because she hates it. And then two more. I got the field hat, and then you got the travel cap....
...and 7 more mentions
2025-10-28 - Ruben Saenz
I, I can fix them. I just need a few screws and stuff like that, that kind of disappeared. I thought maybe some thread locker would be nice to put on it so that they wouldn't come loose. Okay. I'm, I'm basically writing this down because the second I get off, just so that you know what I'm going to ...
2025-10-28 - Ruben Saenz
So they've realized that you and I are probably one or two out of 100 people that would use that. Yeah, because I use it all the time, especially if I'm In the gym, and I'm far away from the ZTAGG, and I'm talking to parents, I can just control it from here, but I told the guy, was like, if you guys...
2025-11-14 - Augusta Anderson
Any questions on settings? So I do need to register this? It would just be, it would be nice to register so you can get your system data and see the other stuff. Also, when we update, your system should be registered for that because, like, you need to access a tab in there that you can't unless it'...
2025-05-29 - ZTAG Team Zoom Room
No, I think their fiscal year ends at the end of May. Charlie, do have an update on that, the community packs? Could you say it again? Sorry. So Mary Brimmage, she ordered the five-year coverage, and she is subject to getting the community packs....
2025-09-08 - CHRISTOPHER PANNELL
It's this, this, and this. So it's a nice little thing that we like to do, and that's a voluntary data thing. At another point in time, I may ask you, you know, reach out, say, hey, could you just give us your system data? That's totally voluntary. You don't have to do it....
2025-10-29 - Armida Colon + Quan Gan
That shows the kids how to connect with others. So believe it or not, it helps with the communication, just clear communication, stopping at the end of the first game and saying, how did that help? What could you do better? Were you able to, with our math match, stopping again at the end and saying....
2025-10-29 - Armida Colon + Quan Gan
What could you do better? Were you able to, with our math match, stopping again at the end and saying. What could you do to help? So the kids were saying, having the numbers up on their fingers, you know, the ones that they're looking for, you know, there's things that you can do at the end to stop ...
2026-02-03 - update with Lily- Opening Reception
This one is putting their names on there, and they're putting in the wrong side. I'm like, it doesn't matter. We're going to call a number, but they're like, could you just please fish mine out? it was- Like, but you don't understand....
2025-09-08 - CHRISTOPHER PANNELL
It's all dead immediately, they all looked at me, it's like, all right, let's all come back to the center, because we obviously forgot the rules within 30 seconds. Yep. So I always am a firm believer in just full stop, like you said, you know, if it's getting out of hand and you can recognize that, ...
2025-09-08 - CHRISTOPHER PANNELL
back and number I got the Time Limit, Zombies, Doctor Random, Number of Tags, Infection Duration, and then Doctor Heal Limit. So the Doctor Heal Limit, this is actually a new feature that they've added in recently because there was some camping going on. I don't know if you're like a video game guy ...
2025-09-11 - michelle crippen
That's the built... That's Featured with this is that it does not require Wi-Fi. Okay. So as long as you follow the steps that we went through to turn the system on with that router, and you place that correctly, and just be a little bit patient with the system, about two minutes for that turn-on se...
2025-09-11 - michelle crippen
Perfect. I also recommend that you throw an error tag in those. There is not necessarily a feature built in for theft with this. So we always recommend that you at least try and keep the incentive for the system to survive by knowing where it is. An error tag is definitely a cheap, very, very effect...
2025-09-22 - Jorge Monroy
That one is the kid's favorite. We love schools using it as an incentive for Fridays. The kids will be either a human, a zombie, or a very special feature with a doctor element. Now, that one is our very, it's like an SEL motivator because the kid that's maybe shy or special needs, broken leg. You a...
...and 36 more mentions
2025-09-10 - Mali Caldwell
And then so when the kids do get a chance to play, they're really, like, hyped for it. Okay. Do you know if there's a way that we can, like, I don't know if there's, like, more games that's going to come out? How many games do you have on your system right now? I have six or eight....
2025-09-11 - michelle crippen
So if anybody has feedback or if you folks see ways that the games could be made better or more efficient for your grade ranges, that's something that we always want to know about. Okay. Do you foresee more games coming out? Oh, absolutely. Okay....
2025-09-19 - Krystal Wilson
I'm going to give you a script that I use for a 45-minute. Five-minute class, and the settings that I use for each game on that, and I'll give you kind of like two or three sentences on just how to run it, and then you guys can adapt it depending on what your needs are. That might help you a little ...
2025-11-03 - Mariah Hickman
Okay, that's cool. So, I'm kind of going to blow your mind and give you a little problem here because this is going to be like tech overload. Because we've got like seven more games now, and it's quite a little bit of things to go through. But I will make it super comprehensive and I will say don't ...
2025-11-11 - Zack Austin
Oh, and it still wouldn't be able to tag, you know? So that's the only thing that I've run into. Of course, you know, I would love to see more games, but that's just because I want to see more games, and it'd be cool to see the new things you guys come up with. But, you know, anything else is pure j...
...and 3 more mentions
2024-11-04 - Kris x Stan Weekly Huddle
to make a decision that way. One of the things. One often talks about that they send out the demos for Gantam, but Gantam is a customized product. So someone takes it and then those people are experts as well, expert installers, and they will look at it and see if you can use it for that application...
2025-10-01 - Virtual ZTAG Demo with Kris (1 of 2 spot
When you're green, and as soon as it's red, you've got to stop. This one, he has it. There's a cog again, you can customize it. This one has it to where they're out, but you can change it to where they just get deducted points. So that's why it's so good with the little ones, because they're focusin...
2025-10-02 - Karyn Powell + Quan Gan
This one, however, I want to make sure you notice that it also comes with a free community launch pack. So you have everything that you need to launch an event in your city. So we can even customize these with your city names. Oh, okay. Yeah, to get all the kids together....
2025-10-21 - Daniel Enfield
So, James is taking. It's okay, take her around, that's fine. If I recall prior systems, that was included if you wanted to like customize the name of a certain watch and say this one is Billy or Susie or whatever. I've never used that. I've had my systems for three years, I've maybe used it once an...
2026-01-08 - Impromptu Zoom Meeting
Okay. Oh, we're seeing social media and graphic design. So two promotions on our social media platforms and customized promotions on the event app. Okay. This is not the banner we sent out before, right?...
2025-10-21 - Daniel Enfield
Right, right. It purposefully rewires that physical-mental interaction of, I was just running, and now I have to stop and think. Is there a way that you can speed that clock up between when it changes over? I wish. What's that?...
2025-10-23 - Nadia Riopel
I that one very much, but the ones with the shape. Pattern Match and Shape Match, yes. Yeah, so is there a way in the settings, because they change, right? Oh, I have a blue circle, I have a blue circle, and now all of a sudden it changes to a different one. So is that a setting that can be adjusted...
2025-11-11 - Zack Austin
might could do that just for the sake of time, you know. I'm just saying, like, just as the backup plan, if that doesn't work out and that comes up as an error because some admin basically has their IT department block random ports connecting, and this is one of those systems that gets flagged. Is t...
2025-12-08 - vic antipow
If You're going to put that device back in the magnetic charging dock, have it start to charge, and then take it off and start it up again. So is there a way to manually turn off a ZTAG rather than docking it? Yep. Press that red button once on the side....
2026-01-15 - Victoria Morris
I just say, hey, we're playing hot potato today. If you have a little flashing watch, you want to give it to someone as quick as possible. So is there a way, like if we were playing keep away, is there a way that you can like electronically steal the ball? You are. So in the way that you were taggin...
...and 1 more mentions
Keywords sorted by mention frequency
| Issue Keyword | Mentions |
|---|---|
| time | 147 |
| great | 135 |
| connect | 133 |
| add | 132 |
| perfect | 127 |
| problem | 109 |
| help | 107 |
| update | 105 |
| love | 104 |
| awesome | 100 |
| training | 99 |
| support | 96 |
| understand | 93 |
| charging | 90 |
| issue | 86 |
| battery | 83 |
| connection | 61 |
| thought | 59 |
| excited | 57 |
| new game | 55 |
| firmware | 45 |
| don't know how | 43 |
| waiting | 41 |
| feature | 41 |
| amazing | 39 |
| custom | 37 |
| error | 34 |
| hard to | 33 |
| cost | 33 |
| doesn't work | 30 |
Based on this analysis, consider: