Finance Domain

Purpose: Monitor financial blockers that may cascade into Ops or onboarding delays

Owner: Finance & Sales group
Initialized: Feb 16, 2026

Focus Areas

1. District Invoices

Track invoicing status, payment timelines, and blockers for district contracts.

Signals to monitor:

• Unpaid invoices >30 days
• Missing PO numbers blocking invoice submission
• Invoice rejects/disputes

2. Payment Holds

Active payment holds that block revenue recognition or operational progress.

Current known cases:

• Learn LA (status TBD)

Signals to monitor:

• New payment holds initiated
• Hold resolution timeline
• Impact on cash flow

3. CAC Recovery

Customer Acquisition Cost recovery timelines and health.

Signals to monitor:

• CAC payback period by customer type
• Customers not yet at breakeven
• Revenue expansion opportunities

4. Contract Terms

Contract negotiations, renewals, and term compliance.

Signals to monitor:

• Contracts up for renewal (90-day warning)
• Non-standard terms requiring review
• Price escalation clauses
• Multi-year commitment tracking

5. Extended Care Adoption

Extended Care program uptake as revenue expansion signal.

Signals to monitor:

• Extended Care attach rate by district
• Conversion from standard to extended
• Revenue per site (standard vs extended)
• Districts NOT adopting (why?)

Cascade Prevention

Finance → Ops cascade risks:

• Payment hold → delayed equipment shipment
• Contract dispute → program launch delay
• Unpaid invoice → support ticket escalation
• Pricing issue → onboarding friction

Finance → Sales cascade risks:

• Payment terms → deal structure constraints
• CAC issues → target customer profile shift
• Contract compliance → renewal risk

Monitoring Cadence

Daily checks:

• New payment holds
• Invoice submission blockers

Weekly review:

• Aging receivables report
• CAC recovery trends
• Contract renewal pipeline (90-day window)

Monthly analysis:

• Extended Care adoption trends
• Payment hold resolution rate
• CAC by channel/segment

Files

• invoice-tracker.md - District invoice status
• payment-holds.md - Active holds and resolution
• cac-analysis.md - CAC recovery by segment
• contract-pipeline.md - Upcoming renewals, terms in negotiation
• extended-care-metrics.md - Adoption tracking
• sba-loan-tracker.md - SBA loan ($500K) status and milestones
• vania-deepsky-context.md - Finance consultant and platform context