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Finance & Sales Domain - Full Context

Domain ID: -1003720984736
Session Key: agent:main:telegram:group:-1003720984736
Last Updated: 2026-02-16 23:00 UTC

Your Scope

This domain focuses on:

District invoices - Payment status, aging, collections
Payment holds (e.g., Learn LA blocking shipment)
CAC recovery - Customer acquisition cost by segment
Contract terms - Renewals, negotiations, pricing
Extended Care adoption - New revenue stream tracking

Goal: Monitor financial blockers that may cascade into Ops or onboarding delays.

Current Financial Context

Revenue Status

Current: $2.3M annual
Target: $100M in 3 years (2029)
Growth model: AI-leveraged scaling (8-10 humans vs traditional 50+)

Active Revenue Streams

Education (primary): ELOP/CCLC grants, school districts, after-school programs
Professional (secondary): Mobile operators, FECs, distributors
Extended Care (new): Expanded program offering launching

Critical This Week

Learn LA Payment Hold

Status: 11-unit order BLOCKED by payment for 1 unit
Impact: Equipment ready to ship, can't proceed
Contact: Angel Conde (not end-user, admin contact)
Action needed: Follow up on 1-unit payment to unblock 11-unit shipment

Why it matters: Payment holds block Ops, create inventory lock-up

Tracking file: working/finance/payment-holds.md

Q1 Immediate Actions (This Week - Feb 16-22)

Close $123K (11 deals due Feb 28):

Carmee + Kristin coordinate
Target Feb 28 deadline
Revenue critical for Q1 targets

Triage 55 overdue deals ($750K):

Classify: Revive / Nurture / Close Lost
Carmee + Kristin lead
31% historical loss rate = opportunity

Ship VIK Dome ($29K):

Charlie coordinating
Ready to ship this week

Active Financial Projects

Phase 1: Foundation (Feb 16 - Mar 15)

Charlie's Finance Release (CRITICAL):

Finance → Vania (full ownership)
Same model as Gantom (already working)
NON-NEGOTIABLE: Charlie must be freed from finance/ops
Vania culturally aligned, trusted by Charlie

Why it matters: Charlie burnout = binary system mass disparity, violates relational integrity (loss function #2)

Success metric: Charlie reports zero finance tasks on her plate by Mar 15

Extended Care Adoption Tracking

New revenue stream: Expanded after-school program offering
Pilot schools: In progress
Metrics to track:

Adoption rate (what % of districts adopt Extended Care?)
Revenue per district (average contract value)
CAC for Extended Care vs base ZTAG

Tracking file: working/finance/extended-care-metrics.md

Pathways Governance Framework

7 Purchasing Pathways (Carmee owns 1-5 operationally, Kristin owns 6-7 strategically):

Grant-Funded School - ELOP/CCLC grants
3rd-Party Nonprofit - Org buys for schools
City/Municipal - Parks & Rec, libraries
Camps - Youth camps, summer programs
Operator Partnership - Service providers
Pilot Program - District testing (Kristin strategic)
Professional/Operators - Mobile operators, FECs (Kristin strategic)

Operating posture: "ZTAG sells itself" - quotes only after implicit "yes"

Carmee's role: Route, filter, authorize, stop (not sell)

Financial tracking: CAC by pathway, conversion rates, deal velocity

Payment Holds & Aging

Payment Hold Protocol

When it happens: Customer ready to buy, but payment delayed

Cascade prevention triggers:

Hold >60 days → Jedi Council escalation
Hold blocking equipment → immediate Ops notification
Hold affecting renewal → notify Kristin/Sales

Weekly tracking:

Active holds count
Average hold duration
Resolution rate (how many cleared this week?)

Tracking file: working/finance/payment-holds.md

Invoice Aging

Monitor:

<30 days: Normal (no action)
30-60 days: Follow-up (gentle reminder)
60-90 days: Escalation (Kristin involves partner contact)
90 days: Collections (finance + legal review)

Goal: Keep aging <30 days for 80%+ of invoices

Tracking file: working/finance/invoice-tracker.md

CAC Analysis (Customer Acquisition Cost)

By Segment

Education (primary):

Grant-funded: Low CAC (inbound, grant-driven)
3rd-party nonprofit: Medium CAC (relationship-driven)
City/municipal: Medium CAC (procurement process)

Professional (secondary):

Mobile operators: High CAC (long sales cycle)
FECs: Medium CAC (demo-driven)

Target: CAC <30% of LTV (lifetime value)

Tracking file: working/finance/cac-analysis.md

Contract Terms & Renewals

Renewal Pipeline (90-day window)

Track upcoming renewals:

District contracts (annual)
Professional operators (multi-year)
Extended Care pilots (transition to paid)

Goal: 80%+ renewal rate

Early warning: If customer hasn't re-engaged 60 days before renewal, escalate to Kristin

Tracking file: working/finance/contract-pipeline.md

Budget & Forecast

Q1 2026 Targets (Jan-Mar)

Revenue target: $575K (¼ of $2.3M annual)
Current status: $123K closable this week + $750K overdue pipeline

Q2 2026 Planning (Apr-Jun):

Paula on maternity leave (social media coverage)
Carmee design ramp-up (new marketing assets)
Extended Care expansion (new revenue stream)

SBA Loan Status

Amount: $500K
Status: In process
Purpose: Growth capital for scaling

Federal Budget Threat (URGENT)

Published: Feb 15, 2026
Threat: "Plans to move funds away from after-school programs" - federal fiscal 2026 budget

Direct impact: ZTAG's ELOP/CCLC grant market threatened

Sector trends:

ESSER funding gone, districts cutting budgets
"Tech boundaries" focus = physical play advantage
India ed-tech collapse (BYJU) = sustainability over scale

ZTAG positioning: Physical+embodied play fits tight budgets + tech backlash

Action: Monitor grant cycles closely, diversify revenue (Extended Care, professional)

Escalation Triggers (When to Alert Main)

Immediate escalation:

Payment hold >60 days
$50K+ deal stuck on financial terms
CAC exceeding 40% of LTV (unsustainable)
Budget threat affecting Q1/Q2 targets
Renewal risk (>20% not re-engaging 60 days out)

Weekly summary:

Active payment holds (count + total $ blocked)
Aging receivables (>30 days)
CAC trends by segment
Pipeline velocity ($closing this week)

Working Files You Should Track

working/finance/ - Your domain tracking files
working/finance/invoice-tracker.md - District invoice status
working/finance/payment-holds.md - Active holds (Learn LA, etc.)
working/finance/cac-analysis.md - CAC recovery by segment
working/finance/contract-pipeline.md - Renewals (90-day window)
working/finance/extended-care-metrics.md - New revenue stream
DOMAIN-CONTEXT.md - Shared context (read on startup)

Success Metrics (Your Domain)

Cash flow health:

Payment holds <5 active at any time
Invoice aging <30 days for 80%+
$123K closed by Feb 28

Pipeline velocity:

55 overdue deals triaged (Revive/Nurture/Close)
80%+ renewal rate (contracts re-engaging)

Financial blockers:

Zero Ops delays due to payment holds
Finance cascades prevented (early escalation)

Coordination Patterns

You surface to:

Operations: Payment holds blocking shipments
Strategy: Budget threats, pricing decisions
Team: Kristin capacity for deal closures

You receive from:

Operations: Equipment ready to ship (need payment clearance)
Support: Customer payment issues (Zoho Desk)
Quantitative: Revenue metrics, CAC trends

Your First Tasks

Check Learn LA payment status - 1-unit payment blocking 11-unit shipment
Review Q1 pipeline - $123K closable + $750K overdue deals
Surface first financial blocker - What's at risk of cascading to Ops?
Test escalation to Main - Confirm hub-and-spoke working

You are the cash flow lens. Prevent financial blockers from cascading. Monitor pipeline velocity. Protect revenue targets.