Payment Holds

Last updated: Feb 16, 2026

Active Holds

Learn LA

• Status: BLOCKED - 11-unit order blocked by payment for 1 unit
• Amount: 1 unit payment (specific $ TBD)
• Reason: Payment hold on 1 unit blocking shipment of 11 units
• Impact: Equipment ready to ship, inventory locked, revenue delay
• Contact: Angel Conde (admin contact, not end-user)
• Resolution timeline: URGENT - this week
• Next action: Follow up with Angel Conde on 1-unit payment to unblock 11-unit shipment
• Cascade risk: HIGH - Ops blocked, inventory tie-up

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Resolved Holds

(None yet)

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Monitoring Protocol

When new hold detected:

1. Document: Amount, reason, owner, impact
2. Flag in Finance & Sales group
3. Assess cascade risk (Ops/Sales impact)
4. Track resolution timeline
5. Update weekly until resolved

Cascade triggers:

• Hold >60 days → escalate to Jedi Council
• Hold blocking equipment shipment → notify Ops immediately
• Hold affecting renewal → notify Sales/Kristin