DRAFT MESSAGE FOR VANIA - Extended Care Plan Pricing Analysis

To: Vania
From: Quan
Subject: Extended Care Plan Pricing - Need COGS + Utilization Data
Priority: High

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Hi Vania,

I've been reviewing our Extended Care Plan pricing structure and need your help validating the financial model. The current pricing may have margin risk depending on our actual COGS and claim utilization rates.

Quick summary:

• 1-Year plan ($930) breaks even only if ZTAGGER replacement COGS < $155/unit (assuming customer files all 6 allowed claims)
• 5-Year plan ($4,000) includes Command Center coverage that could absorb $1,400+ discount if claimed
• We need real utilization data to model profitability

I need from you:

1. COGS Data:

   • ZTAGGER Pro replacement cost (per unit)
   • Command Center replacement cost
   • Average shipping/logistics per replacement

2. Utilization Data:

   • Current Extended Care customer claim history
   • What % file 0, 1-3, or 4-6 claims per year?
   • Any outlier programs with chronic high damage rates?

3. Additional Costs:

   • Community Launch Pack physical kit cost (5-Year plan bonus)
   • Trade-in/upgrade credit amount (3-Year & 5-Year plans)
   • Priority support cost per customer/year (if tracked)

Goal: Model best/base/worst case scenarios and recommend pricing adjustments if needed before we scale these plans further.

I've put the full analysis here:
/home/node/.openclaw/workspace/working/finance/extended-care-pricing-analysis.md

Can you pull this data and schedule time to review findings this week?

Thanks,
Quan

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COPY-PASTE READY - Review, adjust tone if needed, then send to Vania via preferred channel (email/Zoho Cliq/text).