Operations Domain - Execution Bottleneck Tracking
Purpose: Track and resolve execution bottlenecks that impact activation or delivery.
Last Updated: 2026-02-16
1. Playmaker Onboarding
Status: 🟡 Monitoring
Key Metrics:
- Onboarding pipeline velocity
- Training completion rate
- Time to first activation
- Bottlenecks identified
Current Issues:
Actions Pending:
2. RMA Flow
Status: 🟡 Monitoring
Key Metrics:
- RMA request → resolution time
- Return processing speed
- Inventory impact
- Customer satisfaction
Current Issues:
Actions Pending:
3. Fulfillment Throughput
Status: 🟡 Monitoring
Key Metrics:
- Order → shipment time
- Inventory levels vs demand
- Shipping delays
- Backlog size
Current Issues:
Actions Pending:
4. Firmware Readiness
Status: 🟡 Monitoring
Key Metrics:
- Build stability
- Deployment readiness
- Critical bugs blocking release
- QA completion
Current Issues:
Actions Pending:
5. Deployment Coordination
Status: 🟡 Monitoring
Key Metrics:
- Deployment schedule adherence
- Cross-team coordination gaps
- Deployment success rate
- Rollback incidents
Current Issues:
Actions Pending:
Escalation Protocol
Red flags trigger immediate escalation:
- Playmaker onboarding blocked >3 days
- RMA backlog >10 units or >7 day avg resolution
- Fulfillment delay >5 business days
- Critical firmware bug blocking deployment
- Deployment coordination failure affecting customer delivery
Escalate to:
- Jedi Council (ambiguous decisions)
- Quan directly (critical blockers)
- Relevant domain owner (tactical resolution)
Update Cadence
- Daily check: Scan for new bottlenecks during heartbeats
- Weekly review: Sunday evening, summarize status + trends
- Immediate alerts: Any red flag condition
Integration Points
- Zoho CRM: Customer data, onboarding pipeline
- Zoho Desk: RMA tickets, support issues
- Working files:
/working/ops/ for tactical tracking
- Memory: Significant bottlenecks logged to daily memory files