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Valencia Visit Checklist - Feb 18, 2026 Afternoon

✅ BRING TODAY

Sample Units

2-3 defective ZTAGGERs showing common issues:
- Battery replacement needed
- Screen damage
- Firmware update failures
1-2 fully functional units (reference for "good" state)

Documentation

RMA Tracker Sheet - http://100.72.11.53:9876/working/ops/valencia-rma-tracker-ready-to-import.md
- Import into Google Sheets during meeting
- Share edit access with Samantha
- 6 tabs: Intake, Common Issues, Parts, Metrics, Workflow, Contacts

Jerry Coordination

Is Jerry available to attend THIS AFTERNOON?
- Critical: He leaves for China soon (THIS MONTH)
- He can demo procedures to Samantha live
- Document procedures while he shows them

📋 DISCUSSION AGENDA

1. Common Issues Review (15 min)

Based on real field data:

Firmware update failures (most common post-7.07→7.028 updates)
WiFi connectivity issues
Battery chafing connector (safety recall - hundreds of units)
Screen replacements
Power button bugs (post-update)

Show Samantha: "Common Issues" tab in tracker

2. Repair Procedures (20 min)

Demo with sample units:

Battery replacement (~5 min per unit)
Screen replacement (heat gun, adhesive removal ~20 min)
Firmware flashing (USB toolkit, ~15 min)

If Jerry present: He demonstrates, Samantha practices

3. Tools & Parts Procurement (10 min)

Valencia needs to procure:

Heat gun ($35)
Soldering station ($80)
Multimeter ($25)
Screen adhesive supplies

ZTAG will provide:

USB flashing toolkit
Firmware images
Initial parts inventory (batteries, screens)

Discuss: Who orders replacement parts ongoing? (ZTAG supplies or Valencia sources?)

4. Workflow & Communication (10 min)

RMA flow:

Tin (ZTAG) creates RMA ticket in Zoho Desk
Customer ships unit → Valencia
Valencia logs in tracker, diagnoses, repairs
QC test with ZUES system
Valencia ships back, notifies Tin
Tin closes Zoho ticket

Tools needed:

Access to this Google Sheet (Samantha edit access)
Shippo for return labels (or ZTAG provides?)
ZUES system for QC testing

5. Timeline & Next Steps (5 min)

Training window:

Next week: Jerry training session with Valencia tech
- Hands-on battery swap, screen replacement, firmware flash
- Video document procedures
- Supervised first repairs

Start operations:

~2 weeks after training
First batch: 10-20 units (test run)
Quan validates quality before scaling

Target:

Full operations by early March 2026
2-week turnaround target (receipt → ship back)
$48/hr billing

🎯 EXPECTED OUTCOMES TODAY

Samantha has sample units to study
RMA tracker Google Sheet created and shared
Jerry training session scheduled (if he's available)
Parts/tools procurement plan agreed
Clear understanding of workflow (Tin ↔ Valencia communication)
Next meeting scheduled (with Jerry for training)

📞 FOLLOW-UP ACTIONS

Quan (after meeting):

Create Google Sheet from markdown template
Share edit access with Samantha
Schedule Jerry training session
Order initial parts inventory (batteries, screens)
Provide USB flashing toolkit + firmware images

Samantha (after meeting):

Procure tools (heat gun, soldering station, multimeter)
Identify tech for training
Confirm space availability upstairs warehouse

Tin (notified after meeting):

Prepare to route RMA tickets to Valencia (starting March)
Coordinate shipping labels with Valencia

📊 SUCCESS METRICS (30 days)

Valencia completes first 10 units successfully
Average turnaround <14 days
QC pass rate >95%
Zero customer complaints on repaired units
Tin freed 5-10 hrs/week
Quan freed 10 hrs/week (no more garage repairs)

Meeting Context:

Why urgent: Jerry in US THIS MONTH, returns to China soon
Why Valencia: Already our fulfillment partner, 5 min from office
Why now: Hundreds of units need battery swap (safety recall)
Impact: Frees Quan 10 hrs/week, Tin 5-10 hrs/week (ROI: moves toward Tier 2 target)

Prepared: 2026-02-18 6:10 AM PT
For: Valencia visit this afternoon
Based on: Feb 17 meeting transcript + Feb 10-12 firmware troubleshooting sessions